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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 3	iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 4	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 5	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 6	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 7	Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.

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Apple Device Support Exam Sample Questions (Q66-Q71):

NEW QUESTION # 66
Files App, what storage format does it support?

A. EX-FAT
B. Mac OS Extended
C. NTFS
D. APFS
E. MS-DOS (FAT)

Answer: A,B,D,E

Explanation:
The Files app is an app that lets you browse, organize, and manage files stored on your device, iCloud Drive, and external storage devices. The Files app supports different storage formats for external storage devices, such as USB drives and SD cards. According to Apple, the supported formats are EX-FAT, MS-DOS (FAT), Mac OS Extended (HFS+), and APFS1. These formats allow the Files app to read and write files on the external storage devices. The Files app does not support NTFS, which is a format used by Windows. NTFS is not compatible with the Files app, and the Files app can only read files from NTFS-formatted devices, but not write or modify them2. To use an NTFS-formatted device with the Files app, you need to reformat it to one of the supported formats using a Mac or PC. References: Connect external storage devices to iPhone - Apple Support, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo

NEW QUESTION # 67
Scenario
Melody's Mac has multiple printers configured.
Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

A. General > Sharing > Printer Sharing
B. Privacy & Security > Profiles
C. Printers & Scanners > Advanced
D. Printers > Advanced

Answer: B

Explanation:
To determine if Melody's printers were configured manually or by an MDM solution, you should go to Privacy & Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support

NEW QUESTION # 68
Scenario
You're troubleshooting a third-party app that frequently quits on your Mac. You've determined that the issue occurs across all user accounts.
What should be your next step in troubleshooting the app's issue?

A. Reinstall or upgrade macOS.
B. Upgrade to the latest version of the app.
C. Troubleshoot application preferences.
D. Remove the -/Library/Preferences/application name preference file.
E. Create a new file.

Answer: B

Explanation:
The next step in troubleshooting the app's issue is to upgrade to the latest version of the app. This can help resolve any compatibility issues, bugs, or performance problems that the app may have with your version of macOS1. You can check for updates to your software by opening the App Store and looking at the Updates section for apps that you got from the App Store, or by visiting the app developer's website for apps that you got from another source1. Upgrading to the latest version of the app may also provide new features or enhancements that can improve your user experience2.
Creating a new file, removing the preference file, reinstalling or upgrading macOS, or troubleshooting application preferences are not the best options for this scenario, as they may not address the root cause of the app's issue, or they may be too drastic or time-consuming. Creating a new file may not help if the app quits regardless of the file type or content3. Removing the preference file may delete your custom settings or preferences for the app, and it may not fix the issue if the app has a problem with its code or resources4. Reinstalling or upgrading macOS may erase your data or settings, and it may not be necessary if the issue is specific to the app and not the operating system5. Troubleshooting application preferences may be useful if the app has a problem with its configuration or options, but it may not work if the app has a problem with its compatibility or functionality.
References: 1: If an app on your Mac stops responding, quits unexpectedly, or won't open - Apple Support. 2:
How to Fix Crashing Apps on a Mac - How-To Geek. 3: If an app freezes or quits unexpectedly on Mac - Apple Support. 4: How to Reset Mac App Preferences to Their Default Settings - Make Tech Easier. 5: How to reinstall macOS from macOS Recovery - Apple Support. : How to troubleshoot preferences in Mac OS X - Adobe Support.

NEW QUESTION # 69
What happens when you restore a Mac with Apple silicon with Apple Configurator?

A. It forces the Mac to perform any pending software updates.
B. It recovers data from a Time Machine snapshot on the internal storage.
C. It restores the system state from before a corrupted battery drain.
D. It updates the firmware and recoveryOS, and erases and installs macOS.

Answer: D

Explanation:
Restoring a Mac with Apple silicon using Apple Configurator is a process that updates the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on the internal storage.
When this process is complete, any data on any internal volumes is unrecoverable. You must restore the firmware and erase the internal flash storage if reviving the firmware is unsuccessful or if you can't start the Mac from the startup volume or the recoveryOS1. References: Revive or restore a Mac with Apple silicon using Apple Configurator, Apple Support.

NEW QUESTION # 70
A user connected their Mac to an airport lounge's Wi-Fi, but they dismissed the sign-in dialog. They can't use the internet. Which steps should you tell them to complete so they can use the internet?

A. Go to System Settings > Wi-Fi, click Details, then turn off "Limit IP address tracking".
B. Ask the MDM administrator to provide a Wi-Fi profile for the airport lounge's Wi-Fi.
C. Go to System Settings > Wi-Fi, click Details, then set "Private Wi-Fi address" to Fixed.
D. Open captive.apple.com in a browser to bring up the dialog.

Answer: D

Explanation:
Dismissing a captive portal dialog (e.g., for public Wi-Fi) blocks internet access. Visitingcaptive.apple.comin a browser reopens the sign-in page.
* Option B: MDM isn't relevant for public Wi-Fi.
* Option C: IP tracking doesn't affect captive portals.
* Option D: Private Wi-Fi address doesn't fix this.
* Option A: Correct-standard fix.References: Apple Support - "Connect to Wi-Fi" (support.apple.com
/HT202831).

NEW QUESTION # 71
......

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Apple Apple-Device-Support Valid Test Online & Apple-Device-Support Pass Test Guide

Apple Apple-Device-Support Exam Syllabus Topics:

Apple-Device-Support Cram File & Apple-Device-Support Exam Cram & Apple-Device-Support Latest Dumps

Apple Device Support Exam Sample Questions (Q66-Q71):

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